Help Center: Contact Us

What can we help you with?

Is it about one of these options?

How to reset your ParentTaught.com Password

Go to the reset password page.

For more information and instructions on how to reset your password, visit our help center article below:

How do I reset my password?

Please contact us and one of our Specialists will respond as soon as possible.

Not receiving ParentTaught.com Password Reset Email

Please contact us and one of our Specialists will respond as soon as possible.

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

Unsure if someone is eligible to be your instructor?

Please review the guidelines on the Texas Department of Licensing and Regulation website.

Do you need to change your official parent instructor?

Please review the steps you need to take on this page.

Please contact us and one of our Specialists will respond as soon as possible.

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Unsure where to purchase the PTDE Program Guide?

Purchase the Request for Parent Taught Driver Education Instructor Designation Service Application from the TDLR.
The application costs $20. After you purchase the application, you will receive an email with a download link. Check your spam and junk folders if you do not see the email in your inbox.

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

How to find your certificates

In some cases certificates take 24 business hours to process. Your certificates will appear at the top of the course page and will also be emailed to you. You must be logged in to view your certificates.

For more information and instructions on how to find your certificates, visit our help center article below:

I can’t find my certificates, where are they?

Your DE-964 Permit Certificate will be available after you complete the Module 1 quiz. You will be able to see the certificate at the top of the course page and it will also be emailed to you.

Your DE-964 License Certificate will be available after you complete the Module 12 quiz. You will be able to see the certificate at the top of the course page and it will also be emailed to you.

How to change your certificate information

Did you accidently enter the wrong name, address, gender, or any other part of the certificate information? Fill out the form below and we’ll fix it.

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

Did you accidently purchase the course multiple times?

Click the button below and submit the form with your order numbers and we’ll refund any additional purchases.

If you are eligible for a refund (Purchase was within the last 30 days and you have not been issued ANY certificate), submit a refund request by clicking the button below and submitting the form (make sure to include your account email). Refunds take 5 – 10 days to be processed.

 

Please contact us and one of our Specialists will respond as soon as possible.

Can’t decide? contact us:

Is it about one of these options?

How to reset your ParentTaught.com Password

Go to the reset password page.

For more information and instructions on how to reset your password, visit our help center article below:

How do I reset my password?

Please contact us and one of our Specialists will respond as soon as possible.

Not receiving ParentTaught.com Password Reset Email

Please contact us and one of our Specialists will respond as soon as possible.

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

How to find your certificates

In some cases certificates take 24 business hours to process. Your certificates will appear at the top of the course page and will also be emailed to you. You must be logged in to view your certificates.

For more information and instructions on how to find your certificates, visit our help center article below:

I can’t find my certificates, where are they?

Your DE-964 Permit Certificate will be available after you complete the Module 1 quiz. You will be able to see the certificate at the top of the course page and it will also be emailed to you.

Your DE-964 License Certificate will be available after you complete the Module 12 quiz. You will be able to see the certificate at the top of the course page and it will also be emailed to you.

How to change your certificate information

Did you accidently enter the wrong name, address, gender, or any other part of the certificate information? Fill out the form below and we’ll fix it.

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

Did you accidently purchase the course multiple times?

Click the button below and submit the form with your order numbers and we’ll refund any additional purchases.

If you are eligible for a refund (Purchase was within the last 30 days and you have not been issued ANY certificate), submit a refund request by clicking the button below and submitting the form (make sure to include your account email). Refunds take 5 – 10 days to be processed.

 

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

How to reset your ParentTaught.com Password

Go to the reset password page.

For more information and instructions on how to reset your password, visit our help center article below:

How do I reset my password?

Please contact us and one of our Specialists will respond as soon as possible.

Not receiving ParentTaught.com Password Reset Email

Please contact us and one of our Specialists will respond as soon as possible.

Please contact us and one of our Specialists will respond as soon as possible.

Is it about one of these options?

How to reset your ParentTaught.com Password

Go to the reset password page.

For more information and instructions on how to reset your password, visit our help center article below:

How do I reset my password?

Please contact us and one of our Specialists will respond as soon as possible.

Not receiving ParentTaught.com Password Reset Email

Please contact us and one of our Specialists will respond as soon as possible.

Please contact us and one of our Specialists will respond as soon as possible.

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Can’t decide? contact us:

Under 15 Years Old

While you can begin the course at 14 years of age. We cannot issue you a Learner License Certificate until you are 15 years old (In accordance with state laws that are out of our control). Come back on your birthday and take the quiz to earn your certificate!